FAQs

Orders that are in-stock ship within 1-2 business days (M-F). When your order ships, you will receive an email confirmation with tracking information. Please check your spam folder if you did not receive the email.

The promo code should be emailed to you immediately, but sometimes your email provider can hold the email. In some cases, it can take up to an hour to receive.

Once an order is placed, we cannot make any changes. Although we do not process standard exchanges, you may request a return label and re-purchase the item that you prefer.

We want you to be happy with your purchase! Eligible items can be returned with a complimentary return label when a return is requested within 30 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a sale promotion, a $10 return shipping charge will be deducted from the original price of your item. Please go to “My Account” to request the return label. It will be send to you by email within 1-2 business days.
All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. If your item was sent via freight or white glove as indicated by an oversized or white glove charge, you will be responsible for the return shipping charges. If your item is marked as FINAL SALE or MADE TO ORDER, it is not eligible for return.

Please allow 2-3 business days for tracking information to update. We often send tracking when the label is created so it sometimes needs time to leave the warehouse.

Every product has its own timeline. Be sure to join the waitlist for items you are coveting, and you’ll be notified as soon as the product becomes available for purchase.

Not at this time. We currently only ship to the 48 contiguous states, although we do hope to expand our delivery range overseas in the future.

When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it on our end either.